FREQUENTLY ASK QUESTIONS

1. What is Flexible Natural Stone™, and how does it differ from traditional materials?

Flexible Natural Stone™ is an innovative, eco-friendly building material made from modified clay and natural stone powder, collectively known as MCM (Modified Clay Material). This groundbreaking product combines the inherent colours of modified clay and natural stone powder using advanced technology.

The manufacturing process involves carefully blending these materials, shaping them using a temperature-controlled moulding system, and then baking and undergoing irradiation cross-linking. The result is a remarkably flexible architectural decorative surface that enhances any space.

Experience the perfect fusion of sustainability and sophistication with Flexible Natural Stone™—where nature meets innovation for stunning results.

2. What types of projects is Flexible Natural Stone™ best suited for?

Flexible Natural Stone™ is ideal for both residential and commercial projects, thanks to its durability, versatility, and ASTM E84 fire-resistance rating. Common applications include:

🔥 Fire-Rated & High-End Interior Uses

  • Elevator Interiors – Lightweight, flexible, and fire-rated, perfect for cabs and panels.

  • Hotel Lobbies & Reception Desks – Adds texture and luxury without weight or thickness.

  • Fire-Rated Feature Walls – Behind wall-mounted fireplaces, stoves, or TV niches.

  • Restaurant Interiors – Great for commercial bars, accent walls, and booths with wear protection.

  • Boardrooms or Office Interiors – Statement walls or partitions that impress clients.

  • Retail Display Panels – Durable, flexible backdrops for boutiques or showcases.


🌿 Wellness & Lifestyle Spaces

  • Spas & Wellness Centers – Natural look with fire safety, moisture tolerance, and calm vibes.

  • Yoga or Meditation Rooms – Earthy and grounding textures enhance the zen atmosphere.

  • Indoor Pools (Perimeter Walls) – Around—not in—humid zones, saunas, or dry steam rooms.

  • Sauna Exteriors – Face the stone outside infrared or traditional saunas for spa ambiance.


🎨 Custom & Architectural Features

  • Door Skins – Face large pivot or hidden doors with a natural surface.

  • Sliding Barn Doors – Lightweight enough to skin doors without weighing them down.

  • Curved Columns – Wrap around round or irregular surfaces, no grout lines needed.

  • Ceiling Coffers – Stone-lined ceiling insets for upscale design without drywall.

  • Niches & Alcoves – For statues, lighting features, or depth in entryways.


🧱 Surfaces with Movement or Structure

  • RV or Tiny Home Interiors – Lightweight, flexible, and fire-rated = mobile-friendly.

  • Shipping Containers (Retail or Residential) – Used for container cafés or tiny homes.

  • Wall Panels on Steel Studs – Perfect for commercial renovations where weight is a concern.

  • Prefab Construction & Modular Walls – Thin enough for quick install, no thick substrates.

3. What makes Flexible Natural Stone™ inorganic, and why is that important?

What Does “Inorganic” Mean?

When we say Flexible Natural Stone™ is inorganic, we mean it’s made from non-carbon-based materials — mainly real stone (like slate or quartzite) bonded to a mineral-based or fibreglass composite backing.

Unlike organic materials (wood, MDF, drywall, natural fibre panels), which can break down over time or serve as a food source for mould or bacteria, inorganic materials are stable, non-biodegradable, and non-porous.


Why Is Being Inorganic Important?


1. Mould & Mildew Resistance

  • Organic materials absorb moisture and provide the perfect breeding ground for mould.

  • Inorganic stone surfaces don’t support microbial growth, making them ideal for bathrooms, kitchens, spas, and basements.


2. Long-Term Durability

  • Inorganic materials don’t rot, decay, or swell — even in damp or humid environments.

  • This makes Flexible Natural Stone™ an excellent option for exterior cladding, garden structures, or coastal properties.


3. Low Maintenance

  • No sealing, spraying, or treatment needed to prevent biological growth.

  • Surfaces stay cleaner longer — just wipe with a cloth, no mould scrubbers required.


4. Better Indoor Air Quality

  • No off-gassing or VOC emissions.

  • Doesn’t harbour allergens or bacteria — great for healthcare, wellness, and residential builds focused on clean, healthy living environments.


5. Fire Performance

  • Most organic wall panels or laminates are flammable or release toxic smoke.

  • Inorganic panels like Flexible Natural Stone™ are fire-resistant (ASTM E84 rated) and won’t contribute to flame spread or smoke.


🏗️ The Bottom Line

Using an inorganic material like Flexible Natural Stone™ isn’t just about durability — it’s about safety, hygiene, longevity, and performance. It’s a smarter alternative to wood panels, vinyl laminates, or porous tile when building for the future.

4. Is Flexible Natural Stone™ flexible enough for curved surfaces and unique designs?

Is it flexible enough? Absolutely.

Flexible Natural Stone™ isn’t just a name — it’s the real deal when it comes to surface adaptability. Thanks to its ultra-thin natural stone veneer (1–2 mm) bonded to a fibreglass or polymer resin backing, this product bends without cracking, chipping, or losing its visual integrity.


🌀 Covers Curves with Ease

Whether you're wrapping a rounded column, cladding a curved reception desk, or finishing an arched doorway, the panel conforms without issue.

  • Minimum radius for bending is approximately 6–8 inches (150–200 mm) when heated or properly acclimated.

  • Can wrap 360° around columns — no need for cutting into segments.

  • Use heat guns or warm ambient conditions to increase pliability during installation.


📐 Multi-Angle Surface Coverage

Install it on:

  • Vertical surfaces: walls, backsplashes, facades

  • Horizontal surfaces: ceilings, soffits, table tops

  • Overhead or inverted: bulkheads, coffered ceilings, even under stairs

  • Irregular shapes: rounded edges, beams, hidden doors, artistic cutouts

The flexibility doesn’t compromise the surface texture or natural stone appearance. It keeps its structure even when bent or shaped to complex forms.


🛠️ Practical for Architects & Builders

  • Avoids the need for mitres or complex tile layouts around corners.

  • Saves time on detailing tricky architectural elements.

  • Can be cut, bent, and bonded with basic tools and adhesives.


🧩 Perfect for Creative Projects

From custom furniture to retail displays and feature wall niches, Flexible Natural Stone™ gives designers the freedom to think beyond flat surfaces, without the engineering headaches of traditional stone.

5. What are the benefits of using Flexible Natural Stone™ over natural stone, tiles, or other materials?

Core Benefits of Flexible Natural Stone™

🧪 Inorganic Composition

  • Resists mould, mildew, rot, and insects — ideal for humid, high-moisture environments.

  • Doesn’t off-gas VOCS or degrade over time like some composites or synthetics.


🪶 Ultra Lightweight

  • 1–2 mm thick and weighs only ~1.5 kg/m²

  • Reduces structural load — great for renovations, ceilings, and mobile structures.

  • Easier to install with basic tools — no heavy-duty equipment needed.


🧱 Durable Surface

  • Scratch-resistant

  • Moisture-resistant

  • UV-tolerant — will not fade or discolour easily in indirect outdoor exposure


💸 Cost-Effective Alternative

  • Lower material and shipping costs than quarried stone or tile

  • Installs faster = reduced labour costs

  • No need for grout, sealing, or thick substrates


🌎 Sustainable

  • Uses real natural stone layers over a fibreglass backing = less stone waste

  • Lightweight shipping means a lower carbon footprint

  • Long-lasting, reducing the need for frequent replacement


🔄 Flexible & Adaptable

  • Can wrap around columns, curved walls, and irregular surfaces

  • Easily cut with shears or an angle grinder

  • Works on drywall, MDF, plywood, concrete, and more


🔥 ASTM E84 Fire-Rated

  • Safe for commercial interiors and residential fire-sensitive zones

  • Approved for use near fireplaces, elevators, and shared walls in multi-unit buildings


🧩 Design Versatility

  • Dozens of colour and texture options: slate, sandstone, quartzite

  • Matte natural finish pairs with rustic, modern, and industrial styles

  • Seamless finish — no bulky grout lines or tile gaps


🚀 Fast Installation

  • Can be installed using standard construction adhesives

  • No tile saw or water systems needed

  • DIY- and contractor-friendly


🛠️ Low Maintenance

  • Easy to clean — just a damp cloth or mild cleaner

  • No sealing or waxing required

  • Resists stains and fingerprints better than polished stone

6. Can Flexible Natural Stone™ be applied to various substrates?

Can Flexible Natural Stone™ be applied to different surfaces?

Yes — and that’s one of its biggest advantages. Flexible Natural Stone™ can be applied to almost any stable, clean, and dry substrate without specialized prep or backing materials. Its lightweight and thin construction make it compatible with both new builds and renovations, including directly over some existing finishes.


Compatible Substrates Include:

🧱 Brick (Painted or Unpainted)

  • Must be structurally sound, not crumbling.

  • Use a levelling compound or skim coat to even out deep mortar lines for best adhesion.

🧱 Ceramic or Porcelain Tiles

  • Ideal for kitchen or bathroom renovations.

  • Clean thoroughly and lightly sand glossy tiles to ensure a good bond.

🪨 Cement Board (e.g., HardieBacker)

  • Highly recommended for wet areas like showers or backsplashes.

  • Stable and moisture-resistant — pairs well with construction adhesives.

🧱 Concrete or Cement Walls

  • Great for basements, exterior facades, or garages.

  • Must be fully cured (min. 28 days for new concrete) and dust-free.

🟫 Drywall (Standard, Moisture-Resistant, or Mould-Resistant)

  • Suitable for all interior applications.

  • Prime or seal raw drywall before installing to prevent moisture wicking.

🪵 OSB (Oriented Strand Board)

  • Works well in utility rooms, basements, or hidden feature panels.

  • Ensure it's sealed if in semi-moist environments.

🪵 MDF (Medium-Density Fiberboard)

  • Excellent for interior applications like cabinetry or door skins.

  • Always use low-moisture adhesive and avoid exposure to direct water.

🪚 Plywood

  • Works well for furniture, wall panels, ceilings, or architectural builds.

  • Smooth sanded plywood (G1S) provides the best finish.


⚠️ What Substrates to Avoid:

  • Surfaces with active water leaks or moisture intrusion

  • Flaking paint or loose finishes

  • Oil- or wax-coated materials

  • Crumbling plaster or drywall

  • Anything soft, flexible, or unstable under pressure


🛠️ Installation Tips:

  • Always clean the surface: no dust, oils, or grease

  • Use a strong construction adhesive (polyurethane-based recommended)

  • Clamp or roll the panel flat for full surface contact

  • Allow proper curing time — 24 to 48 hours, depending on adhesive and conditions

7. What adhesives can be used for installation?

Recommended Adhesives for Flexible Natural Stone™ Installation

Flexible Natural Stone™ bonds well with a range of adhesives — the key is choosing the right type based on the substrate and environmental conditions.


Best Adhesives by Type


1. Polyurethane-Based Adhesives (e.g., PL Premium, SikaBond)

  • Strong, flexible, and moisture-resistant

  • Excellent for bonding to drywall, plywood, MDF, concrete, and cement board

  • Cures to a durable bond, even in high-humidity areas

  • Ideal for interior and exterior installs

Recommended for: walls, ceilings, basement walls, exterior cladding
⚠️ Allow proper cure time and ensure the surface is dry


2. Silicone-Based Adhesives (High-Grade Construction Silicone)

  • Flexible and water-resistant

  • Best used in wet environments or areas with minor movement (e.g., around plumbing)

  • Neutral cure types are preferred (non-acidic)

Recommended for: backsplashes, bathrooms, kitchens
⚠️ Avoid using basic household silicone sealants — not strong enough for vertical applications


3. Tile Adhesives / Thin-Set Mortars (Flexible Formulas)

  • Use only flexible, polymer-modified thin-set mortars

  • Good for cement board or masonry substrates

  • Must be applied evenly with a trowel

Recommended for: large walls, cement board, tiled surfaces
⚠️ Avoid non-modified mortars or mastic adhesives — they can crack or fail


4. General Construction Adhesives (Heavy-Duty Grade)

  • Multi-surface use: drywall, OSB, MDF, plywood, concrete

  • Choose adhesives marked for “panelling” or “decorative stone.”

  • Fast grab types can reduce the need for clamps or bracing

Recommended for: dry interiors, ceilings, furniture applications
⚠️ Always test the bond on smooth or sealed surfaces


🔥 Fireplace & High-Heat Installations

Important: Use a fire-rated or high-temperature adhesive (e.g., RTV silicone, fire-resistant polyurethane, or ceramic adhesive)

  • Must withstand radiant heat and meet NBC Canada fire safety requirements

  • Suitable for use 12” above gas or electric fireplace openings

  • Confirm local code compliance if installing in commercial/public spaces

Recommended for: fireplace surrounds, heat-exposed feature walls
⚠️ Do NOT use standard silicone or construction adhesives near high heat — they can degrade or emit fumes


Adhesives to Avoid:

  • Acrylic caulks or basic silicone

  • Water-based contact adhesives

  • Wallpaper paste or PVA glue

  • Non-modified tile mastic

  • Any adhesive not rated for vertical surface weight


🛠️ Pro Tips:

  • Always test the adhesive on a sample first

  • Use a notched trowel or bead application, depending on the surface

  • Apply firm, even pressure — a rubber roller works well

  • Temporary bracing may be needed for overhead or vertical installs

  • Allow adhesive to cure for 24–48 hours before sealing, finishing, or placing any load or stress on the installed panel

8. Can Flexible Natural Stone™ be secured with finishing nails?

Securing Flexible Natural Stone™ with Finishing Nails

Yes, Flexible Natural Stone™ can be secured using finishing air gun nails (also called brad nails) without visible heads. This method provides a clean and discreet finish, especially for installations where you want to avoid visible hardware.


How It Works:

  1. Nail Placement: Use a finishing nail gun to drive nails through the stone material and into the substrate (such as drywall, cement board, or plywood).

  2. Nail Size: Choose nails that are long enough to securely penetrate the substrate without causing damage to the flexible stone.

  3. Discreet Finish: The nails should be headless or very shallow so they don’t show through the finished surface. After installation, the nails will be hidden and won’t distract from the natural stone’s aesthetic.

  4. Adhesive Curing: The nails hold the panels in place while the adhesive cures, ensuring the stone stays securely affixed to the substrate during the drying process.


🛠️ Benefits of Using Finishing Nails:

  • Invisible Fixing: Perfect for a seamless, sleek appearance.

  • Quick Hold: Ideal for fast installation when you need to keep the stone in place while the adhesive sets.

  • No Visible Fasteners: No exposed nail heads to detract from the clean stone finish.


⚠️ Pro Tips:

  • Use a pneumatic air gun or manual nail gun for precision and ease.

  • Avoid over-driving the nails to ensure they don’t cause any cracks or indentations on the flexible stone surface.

9. How durable is Flexible Natural Stone™? Does it resist scratches, stains, or moisture?

Unmatched Durability of Flexible Natural Stone™

Yes, Flexible Natural Stone™ is incredibly durable and built to withstand the demands of daily life. Whether you're installing it in a kitchen, bathroom, or any other high-traffic area, this material performs exceptionally well in environments where durability is key.


Key Durability Features:

1. Scratch-Resistant

  • Flexible Natural Stone™ resists everyday scratches from cooking utensils, furniture, or other items.

  • Ideal for kitchen countertops or feature walls where abrasion is common.

2. Stain-Resistant

  • Whether it’s spills from food, drinks, or other substances, Flexible Natural Stone™ won’t stain easily.

  • Great for high-use areas like kitchen backsplashes, bathroom vanity tops, or even wine cellars.

3. Moisture-Resistant

  • Its inorganic structure ensures it remains unaffected by moisture or humidity.

  • Perfect for wet areas like bathrooms, showers, or basements, where traditional materials might warp or deteriorate.


🦠 Inorganic Composition = Resistance to Mold & Mildew

  • Being inorganic, Flexible Natural Stone™ doesn’t provide a food source for mould, mildew, or bacteria.

  • This makes it an ideal choice for environments exposed to moisture or fluctuating humidity levels — keeping your surfaces clean, hygienic, and mold-free.


🌍 Environmentally Resilient

  • Resistant to environmental degradation: Flexible Natural Stone™ won’t fade, peel, or degrade over time when exposed to the elements.

  • Whether used indoors or outdoors, it maintains its visual appeal and structural integrity, making it a long-lasting choice for both residential and commercial applications.

10. Can Flexible Natural Stone™ be used in high-humidity areas like bathrooms and kitchens?

Perfect for High-Humidity Areas

Flexible Natural Stone™ is an ideal solution for high-humidity environments like bathrooms and kitchens. Unlike traditional materials that can warp, swell, or deteriorate in moist conditions, this stone panel is designed to withstand moisture without compromising its appearance or functionality.


Key Benefits in High-Humidity Areas:

1. Water-Resistant

  • Flexible Natural Stone™ won’t absorb water or become damaged by moisture, making it perfect for wet zones such as bathroom walls, kitchen backsplashes, and even shower surrounds.

2. No Warping or Swelling

  • Unlike wood, MDF, or drywall, which can swell or deform in high humidity, this material remains stable and durable over time.

3. Mould & Mildew Resistant

  • Thanks to its inorganic composition, Flexible Natural Stone™ will not attract mould or mildew. It doesn’t provide a food source for bacteria, keeping your surfaces clean and hygienic.


🌊 Long-Term Performance

  • Whether exposed to steam from a shower or splashing water in the kitchen, Flexible Natural Stone™ will continue to maintain its structural integrity and aesthetic appeal, offering years of reliable service without the common issues of mould, rot, or moisture damage.

11. Is Flexible Natural Stone™ weather resistant for exterior use?

Weather-Resistant for Outdoor Applications

Flexible Natural Stone™ is highly weather-resistant, making it an excellent choice for outdoor applications. Whether you’re enhancing your garden with vases, planters, fountains, or exterior walls, this material can stand up to the elements, maintaining its durability and aesthetic appeal throughout the seasons.


Outdoor Benefits:

1. Withstands Changing Weather Conditions

  • Flexible Natural Stone™ is designed to handle the rigours of extreme weather — from hot sun to cold winters, it remains stable and resilient, without cracking, warping, or fading.

  • Great for areas exposed to rain, snow, or humidity.

2. Ideal for Garden Features

  • Create stunning garden bed vases, planters, and fountains that can endure the elements without degradation.

  • Perfect for landscaping where both aesthetic appeal and durability are key.

3. Exterior Walls

  • Use on facades, exterior columns, or garden walls for a natural stone look that can resist the wear and tear of outdoor exposure.


🛠️ Proper Installation for Outdoors:

  • Ensure the correct adhesives are used to guarantee a strong bond, especially in outdoor conditions. Polyurethane or construction adhesives are recommended.

  • Use suitable sealants to enhance moisture resistance and ensure the panels remain protected from rain and humidity.

  • Ensure the substrate is stable and prepared for outdoor use — surfaces should be clean, dry, and structurally sound.

12. How is Flexible Natural Stone™ cut and shaped for custom designs?

Cutting Flexible Natural Stone™

Flexible Natural Stone™ can be easily cut using the right tools, depending on the thickness and complexity of the cut. A circular saw is the most effective tool for this job. For precision and ease, here are some recommended saws:


🔨 Circular Saws for Cutting Flexible Natural Stone™

1. Track Saws

Track saws are ideal for straight, precise cuts and help minimize dust while providing excellent control. Recommended models include:

  • Festool TS 55 REQ Track Saw

  • Makita SP6000J Track Saw

  • Kreg ACS2000 Adaptive Cutting System

These saws use a guide rail to ensure accurate, smooth cuts and are particularly effective for larger, more intricate projects.

2. Standard Circular Saws

For general cutting tasks, a standard circular saw with a diamond blade can be used, but care should be taken to maintain steady control and avoid excessive force. Recommended models:

  • DeWalt DWE575SB Circular Saw

  • Bosch CS5 Circular Saw

  • Makita 5007MG Circular Saw

These saws work well for straight cuts, though track saws are more suitable for fine or intricate work.

3. Angle Grinders

For shaping and custom installation needs (like curved surfaces or detailed edges), a 4-5 inch angle grinder fitted with a diamond blade is perfect.


🛠️ Pro Tip:

  • Always use a diamond blade when cutting Flexible Natural Stone™ to ensure the saw stays sharp and cuts cleanly through the material without cracking.

  • Wear protective gear such as safety goggles, dust masks, and ear protection while cutting.

13. Can Flexible Natural Stone™ be used for vertical and horizontal installations?

Versatile Installation: Vertical or Horizontal

Flexible Natural Stone™ offers complete design freedom, allowing for flexible installation on both vertical and horizontal surfaces. Whether you’re designing a feature wall, a column, a ceiling, or a sleek tabletop, this material adapts seamlessly to your vision.


Vertical Installations:

  • Walls: Ideal for creating stunning accent walls or feature walls in living rooms, bathrooms, and kitchens.

  • Columns: Perfect for covering interior or exterior columns, adding a natural stone aesthetic.

  • Partitions: Use them to create elegant room dividers or privacy screens.


Horizontal Installations:

  • Ceilings: Adds a sophisticated, modern touch to unique ceiling designs.

  • Tabletops: Ideal for custom furniture pieces like coffee tables, console tables, or desks.

  • Backsplashes: Use them behind kitchen sinks or bathroom vanities for a high-end, natural finish.


🏗️ Complete Design Flexibility

Whether you’re working on a residential or commercial project, Flexible Natural Stone™ can enhance both vertical and horizontal surfaces, allowing you to achieve the perfect aesthetic wherever you need it.

14. What is the installation process like for DIYers or professionals?

For DIYers, installation is simple but requires some basic tools like a utility knifeadhesivelevel, and measuring tape. Professionals are recommended for larger or more complex applications, but the material is versatile and user-friendly.

15. How long does installation typically take?

Installation Time for Flexible Natural Stone™

The installation time for Flexible Natural Stone™ can vary based on the size and complexity of the project. On average, installations take anywhere from a few hours to a couple of days, depending on factors like the area size, surface preparation, and design intricacies.

When working with subcontractors handling the installation, we ensure that each project is carried out efficiently and to the highest standards. For larger-scale installations or intricate designs, the timeline may extend slightly, but our experienced team of subcontractors will manage the process professionally to ensure a smooth, timely completion.


🛠️ Factors Affecting Installation Time:

  1. Project Size: Larger spaces or multiple areas (e.g., multiple rooms, exterior facades) will naturally require more time.

  2. Surface Preparation: Proper cleaning, levelling, and priming of substrates may add to the initial setup time.

  3. Customization: Complex designs, such as curved surfaces, intricate patterns, or detailed cutting, may take longer to achieve.

  4. Team Efficiency: Our skilled subcontractors work efficiently to minimize downtime and complete the job on time, ensuring the quality of the installation.

16. What are the thickness and dimensions of the sheets?

Standard and Custom Sheet Sizes for Flexible Natural Stone™

Flexible Natural Stone™ sheets are typically 2mm to 3mm thick. These sheets are designed to offer versatility and ease of installation in a variety of applications.

What sizes are available for the flexible stone panels?

We offer the following standard sizes for our flexible stone panels:

  • 1200 mm x 600 mm

  • 2400 mm x 600 mm

  • 2400 mm x 1200 mm

Please note, we do not offer customization for sizes.

17. Can it be repaired if damaged?

Can Flexible Natural Stone™ be repaired if damaged after proper installation?

Minor damage, such as on the edges, can be easily repaired. For larger issues, like damage to the middle of the panels, replacement may be required.

Repair Disclaimer:

Repairs to Flexible Natural Stone™ are the client's responsibility. For minor damage, such as edge chips or cracks, adhesive or a professional repair may restore the panel. For significant damage, such as large tears or deep cracks in the middle of the panels, full replacement is necessary.

Replacement panels are subject to additional cost, and you must cover those costs at the time of replacement.

18. Does it need to be sealed or maintained regularly?

Does Flexible Natural Stone™ require regular sealing?

No, regular sealing is not required for Flexible Natural Stone™. It is low-maintenance and can be easily cleaned with a damp cloth and mild detergent.

19. Can Flexible Natural Stone™ be used for fireplaces and gas appliances?

Can Flexible Natural Stone™ be used around fireplaces or heat sources?

Yes, Flexible Natural Stone™ is safe for use in fireplace surrounds. It must be installed at least 12 inches above the fireplace opening to comply with National Building Code (NBC) regulations.

It is not recommended behind gas stoves, but it can be safely used in other heat-exposed areas.

Important: Always use a fireproof adhesive for installations near heat.

Flexible Natural Stone™ has passed Class A fire rating under ASTM E84, confirming its flame spread and smoke development performance meet top safety standards.

20. How does Flexible Natural Stone™ compare in cost to traditional materials?

Is Flexible Natural Stone™ more affordable than traditional stone or tile?

Yes, Flexible Natural Stone™ is often more affordable than heavy natural stone or traditional tiles. It offers the same high-end look and durability at a lower cost. Plus, its lightweight design makes transportation and installation easier and more budget-friendly.

21. Do you offer bulk discounts for large projects?

Do you offer bulk discounts?

Yes, bulk discounts are available for larger orders. For custom pricing based on your project’s scope, don’t hesitate to contact us directly—we’ll work with you to get the best possible rate.

22. What is the return or refund policy?

What is your return or refund policy?

We do not accept returns or offer refunds due to the nature of our product. All sales are final once payment is made. Please double-check your measurements and selections before placing an order.

If you’re unsure about anything, feel free to contact us before purchasing—we're here to help clarify any details.

23. Is it made from recycled materials?

Is Flexible Natural Stone™ made from recycled materials?

Flexible Natural Stone™ is not made from recycled materials. It is composed of high-quality kaolin, quartz, and other natural materials, combined with specialized chemicals to enhance flexibility and durability. While the product is designed to be lightweight and durable, it does not currently incorporate recycled content.

24. What is the environmental impact of Flexible Natural Stone™ compared to traditional options?

Yes, Flexible Natural Stone™ has a lower environmental impact compared to traditional natural stone. It requires fewer resources to manufacture and is lightweight, making it more energy-efficient to transport. This makes it a sustainable and environmentally conscious choice for your projects while still delivering the authentic look and durability of natural stone.

Additionally, Flexible Natural Stone™ is backed by:

  • ISO Quality Management System Certification

  • ISO Environmental Management System Certification

  • ISO Health Management System Certification

  • CE Certification

We are proud to have exported to 36 countries worldwide and hold 48 patented technologies, ensuring cutting-edge innovation and top-tier quality. Our Magic Covering (MCM) brand also integrates strong marketing strategies for global recognition.

25. Why is the size listed as 4' x 2' but the actual size is 1200mm x 600mm?

Great question. Our panel sizes are manufactured in metric dimensions, but we often refer to them in feet (like 4' x 2') for familiarity and ease of understanding.

✅ Nominal Size (what we call it): 4' x 2'
📐 Actual Size (what you get): 1200mm x 600mm
📉 Imperial Equivalent: Approximately 47.2" x 23.6"

This isn’t like traditional lumber, where the "nominal" size shrinks after cutting. Our Flexible Natural Stone™ panels are precision-cut to exact metric sizes, and those don’t change.

So, the 4' x 2' is just a handy label — the actual product is slightly smaller due to its true metric dimensions.